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• You have exceeded the delivery time. For the return of your package. Confirm your postal address correctly: View Document in attached file. Regards, Helen Simmons Customer Care. DHL International.
• You don't need a DHL account to use this drop off service and free packaging is available at all our locations. When you send a parcel with DHL Service Point, we recommend that you complete your parcel details online before visiting a store. Once you have completed your parcel details, you will receive a confirmation number.

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If you missed a delivery, you will find a card in your mailbox from DHL or bpost, our partner that delivers parcels for us to customers in Belgium. DHL will automatically return the next working day. bpost offers you the possibility to plan a second delivery online.

bpost card in mailbox

If you missed a delivery, you'll find a bpost missed-delivery card in your mailbox. The card will inform you where you can collect your parcel. You have fourteen days to collect it. If you'd rather have your parcel delivered to you a second time, that's no problem. Select your new delivery time here.

DHL card in mailbox

At DHL Parcel UK we provide you with fast and reliable parcel delivery with lots of ways to save on your postage costs. There are over 3,500 ServicePoints across the UK where you can send, collect and return from, or you can drop off at one of 50+ DHL Parcel UK depots. Direct flight time 9hrs 45 minutes. Add 3 hours for acceptance before flight. And if all paperwork in hand and all the right hands greased with ' Coffee Money'; shipment should be released within 4 hrs of arrival.

If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location. Follow the instructions on your DHL card and on our Track & Trace page.

If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.

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How long will the DHL ServicePoint keep my parcel?

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Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender.